Initial Disclosure Document

This Information relates to the activities undertaken by Teesside Caravans

The Financial Conduct Authority

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

Treating Customers Fairly

Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly (TCF) is a core part of our culture and philosophy and you can review our commitment to it.

What Products do we Offer?

We are a credit broker not a lender. We can introduce you to a limited number of finance providers who may be able to assist you with your requirements. We will only introduce you to these finance providers.

Other Finance Facilities

You may be able to obtain funding for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.

What will you have to Pay to us for this Service?

You will not make any payment to us for processing a finance application or for introducing you to a finance provider. All charges that you will pay including, interest, documentation fees or rentals, where applicable, will be clearly shown on the finance agreement.

Commission Disclosure

We may receive a commission payment from the finance provider if you decide to enter into an agreement with them.

The nature of this commission is as follows: we receive a commission based on a percentage of the total amount of finance taken by the customer.

You can request for us to disclose the amount of any commission received.

Understanding our Products and Documents

If you have any health issues, difficulty in understanding information or there are any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know, help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.

You should make sure you have sufficient time to assess the information given to ensure the funding option offered is suitable for you and meets your requirements. You should seek further explanations and ask questions if needed to fully understand the documents you are given.

Affordability

You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the provider is informed immediately.

Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

Who Regulates Us?

Teesside Caravans is authorised and regulated by the Financial Conduct Authority; registration number FRN 663013. Teesside Caravans address is; Fleck Way, Thornaby, Stockton-on-Tees.
TS17 9JZ.

You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768

What to do if you have a Complaint

If you wish to register a complaint, you can contact us at:

• In writing: Teesside Caravans, Fleck Way, Thornaby. Stockton, TS17 9JZ.
• By Phone: 01642 764455
• By email: admin@teessidecaravans.co.uk

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If you can't resolve a complaint with us, you may be able to refer it to either the NCC (National Caravan Council) Informal dispute resolution service. Application forms for referring a complaint to the NCC are all set out on the scheme website www.approveddealerships.co.uk/tourer. Alternatively, the NCC can be contacted at Catherine House, Victoria Road, Aldershot, Hampshire, GU11 1SS. Phone 01252 318251 Email: nccidrs@thencc.org.uk

If the NCC Informal Resolution Service fails to resolve, or is not able to handle your complaint, the NCC will escalate your complaint to an Independent Case Examiner. We will fully co-operate with the independent examiner and comply with the final decision which is binding on us both. Please note that the service has an administration fee of £50+VAT and is charged by the NCC should you wish to use this service.

Alternatively you can contact,

The Financial Ombudsman Service whose contact details are set out below:

• In writing: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
• By telephone: 0800 0234567
• By email: complaint.info@financial-ombudsman.org.uk
• Website: www.financial-ombudsman.org.uk

Confidentiality and Data Protection

Throughout the process of administering services for you we may need to collect personal information from you and pass this information to one or more third party organisations in order for them to supply any services you request. This may include passing this information to one or more potential lenders or credit brokers to enable them to make a credit decision. These lenders may use your information to conduct an affordability and credit worthiness assessment and will do so using the consent given by you.

This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us.

In cases where your initial application may be refused by the most suitable lender, your application may be referred to other lenders or credit brokers who may also share information with credit reference agencies in order to assess your application for finance.

Those lenders or credit brokers will not use your personal information to provide you with promotional or marketing material, unless you opt-in to receive this material directly with them.

A copy of our privacy policy, which details how your information will be processed and your rights, is freely available upon request and listed on the main page of the Teesside Caravans website. To request this information please contact us:

• In writing: Teesside Caravans, Fleck Way, Thornaby, Stockton On Tees, TS17 9JZ.
• By phone: 01642 764455
• By email: admin@teessidecaravans.co.uk

Appendix: Finance Providers & Products Offered

The finance providers we predominantly work with are:

• Black Horse Finance
• Auto Finance online

The finance products we offer are:

Hire Purchase (HP)

Personal Contract Purchase (PCP)

Ownership options

You have an option to own the vehicle at the end of the agreement if you are the registered keeper, but the finance company remains the owner until the finance is paid in full.

In some circumstances, if you have problems with the vehicle, you may be able to refer these issues to the finance company.

Restrictions/potential extra costs

With Motorhomes and Campervans involving hire purchase there are usually no mileage restrictions though you will need to check your agreement. Excess mileage charges will not apply unless funded by PCP finance. You cannot sell the vehicle until the finance has been paid off in full. You will need to service and insure the vehicle in line with the terms of the agreement.

Payment and equity

Hire purchase terms may allow you to finance the vehicle over a longer period than leasing and PCP. By increasing your deposit, you will lower the monthly payment. As the amount borrowed is paid off in equal instalments during the term of the agreement, it is more likely you will have a higher amount of equity than a PCP agreement for the same term. However, if you decide to sell the vehicle before the end of the agreement, you will have to pay the agreement in full (less an interest rebate) which will reduce the amount of equity you have in the vehicle and particularly in the early stages of the agreement could mean the vehicle is worth less than the amount of finance outstanding.