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RE-OPENING FOR BUSINESS 1-2-3

Created On : 01/06/2020

Modified On : 15/07/2020

We will be implementing a PHASED RE-OPENING starting from Monday 1st June 2020

Our Re-Opening will be in stages to maintain safety and have outlined below how we will do this.

We would like to thank all our customers for your loyalty and support during this time and over the forthcoming weeks.

If you have any questions, please don’t hesitate to contact us on admin@teessidecaravans.co.uk

STEP ONE – From Now Until Sunday 7th June

Caravan Purchasing using our Contactless Sales Process – Click here for full information http://www.teessidecaravans.co.uk/


Workshop & Servicing – Manufacturers are allowing additional time for 2020 services. We have already started to contact customers who have missed their service appointments to make alternative arrangements. If you have not been contacted please email admin@teessidecaravans.co.uk The week before your appointment you will receive an email confirming the new drop off procedure.


Warranty – Manufacturers have not as yet announced their return to work dates and will be working with reduced staffing levels when they do. We will contact you once we have heard from them and hope to arrange bookings for warranty work on a gradual phased basis.


Social distancing advice means staffing in the dealership will be at a reduced level so please bear with us whilst we catch up on emails, orders and requests. We will have an answer phone service during this time and we would ask all contact to be made via email admin@teessidecaravans.co.uk


STEP TWO – From Monday 8th June – Thursday June 11th

The outside sales forecourt will be open. Viewing will be via appointment at this time. If you would like to make an appointment to view a new or used please email admin@teessidecaravans.co.uk or call our dedicated sales line on 07803 290911.


New 2020 caravans – we anticipate a demand for new season units and production has been interrupted for several weeks so if you are thinking of a new caravan contact us NOW to discuss reserving one for you. We can do this over the telephone 07803 290911, via email admin@teessidecaravans.co.uk or video link (Zoom, Messenger)


Handovers will be completed where possible via video call or presentation. If this is not possible, we can complete an onsite handover, compliant with Government guidelines on social distancing and hygiene protocols.


Accessories and Awnings – will be available on a click and collect basis. Order via the website www.youcancaravan.co.uk or via email and we will have the items ready for you. We will then arrange collection at a time suitable for you. On arrival we'll safely pack your goods into your open car boot wearing gloves and a mask, so there is no contact with our staff.


STEP THREE – From Friday June 12th

NEW indoor showroom open


NEW Reception and Help Desk


NEW Awnings and Accessories Shop


Workshop – We will be taking bookings for services (priority will be given to existing customers with warranty period constrictions. Please email here to book in a service admin@teessidecaravans.co.uk


Delivery Service - A new delivery service available for caravan or motor home handovers. Important information will still be given via video and we will also be on hand to answer any questions you may have. If you require a physical handover at the dealership, we will remain outside the vehicle ensuring social distancing guidelines are observed as much as possible.


More video presentations. If you want to know more about any caravan but cannot get in or are concerned about visiting then we can provide a video presentation of the unit you are interested in.


Sales chat – view, chat and ask questions to the Sales Team via video. Click here to book an appointment – admin@teessidecaravans.co.uk or call 07803 290911.


TEESSIDE CARAVANS... Taking Care

Teesside Caravans

Contact Information

Teesside Caravans, Fleck Way, Teesside Industrial Estate, Thornaby, Stockton- On- Tees, North Yorkshire TS17 9JZ

Vat No : 472 074 845 | Reg No : 1452944

Registered head office : Fleck Way, Teesside Industrial Estate, Thornaby, Stockton- On- Tees, North Yorkshire TS17 9JZ

Opening Hours

summer
Monday to Saturday
9:00 am - 5:30 pm
Sunday
10:00 am - 4:00 pm

winter
Monday to Saturday
9:00 am - 5:00 pm
Sunday
10:00 am - 4:00 pm